Welcome To Brain Health Insider
Our motto is “Veritas de Mente”... Latin for “Truth about the Mind”... YOUR mind.
Our User Feedback & Complaints Handling Policy
Your feedback helps us stay accountable and improve our work. This policy explains how you can share your thoughts, raise concerns, or request corrections... and how we respond to ensure every report meets our standards of accuracy and care.
Last updated: Mon, Oct 27, 2025 12:49 PM
This User Feedback & Complaints Handling Policy explains how readers can share feedback or raise concerns about the accuracy, tone, or fairness of Brain Health Insider reports.
- Our Approach
- Types Of Feedback We Accept
- How To Submit Feedback
- How We Handle Complaints
- Response Time
- Outcomes And Resolution
- Escalation
- Our Commitment To Transparency
Our Approach
We value reader input and consider feedback an essential part of improving the accuracy, clarity, and usefulness of our reports. Every message is reviewed by our editorial team.
Types Of Feedback We Accept
- Accuracy feedback – questions or evidence suggesting that a report may contain a factual error or require clarification.
- Editorial tone feedback – concerns that a report may use language that is unclear, biased, or potentially insensitive.
- Complaints – formal concerns regarding fairness, privacy, or adherence to our published policies.
How To Submit Feedback
Email contact@honesthealthpublishing.com with the following information:
- The URL or title of the report in question.
- A clear description of the issue.
- Any supporting evidence or references (if applicable).
How We Handle Complaints
- Complaints are reviewed by an editor, and, if relevant, a medical reviewer.
- We may contact you for clarification or additional information.
- Findings are logged internally, and any corrections or clarifications are made under our Corrections & Updates Policy.
Response Time
We aim to acknowledge feedback within five working days and to provide a full response within twenty working days where possible. Complex issues may take longer, but we will keep you informed.
Outcomes And Resolution
After reviewing a complaint, we may update, clarify, or annotate a report, or explain why no change is required. Substantive updates are logged internally and reflected in the report’s “Last reviewed” or “Last updated” line.
Escalation
If you believe your concern has not been adequately addressed, you may request an internal review by a senior editor. If the issue involves data protection or privacy, see our Privacy Policy for regulatory contact options.
Our Commitment To Transparency
This policy works alongside our Privacy Policy, Terms of Service, and all other published policies on BrainHealthInsider.com to help you understand how we operate as an independent online medical publication.
We may update this User Feedback & Complaints Handling Policy from time to time. If that happens, we will post the updated version on this page and revise the “Last updated” date above. If any updates materially affect how feedback or complaints are processed, we will provide additional notice as required by law. Your continued use of the website after updates are posted means you accept the updated User Feedback & Complaints Handling Policy.
Get To Know Us... The Doctors Behind Brain Health Insider
© Dr. Reed photographed in natural light for Brain Health Insider
Dr. Eleanor Reed, MD | Neurologist (Ret.) | Co-Founder, Brain Health Insider
Hi there Insider! Eleanor here... I’m a former consultant neurologist who practiced in London, England for nearly forty years.
Throughout my career, I saw patients and families drowning in medical jargon... scared, frustrated, and desperate to understand what was happening to their loved ones.
When I retired, I made a promise to myself... I would spend the rest of my life translating neuroscience into language that feels human.
Thank heavens a former colleague introduced me to Michael at a conference in Spain... it was his idea to join forces and start an online venture to spread our work as far and wide as possible.
My hope is that you never feel lost or alone when you read our words... they were written with you in mind by two retired doctors who truly care.
© Dr. Grant photographed in natural light for Brain Health Insider
Dr. Michael Grant, MD | Family Physician (Ret.) | Co-Founder, Brain Health Insider
Greetings fellow Insider! My name’s Michael and I practiced family medicine for more than three decades in Portland, Oregon... caring for patients through every stage of life.
When my father was diagnosed with Alzheimer’s disease, I realized just how much confusion and fear surround brain health.
I started writing simple letters for my patients explaining what was really happening... those letters grew into the reports we publish today.
When I met Eleanor at a brain-aging conference in 2019, we realized we shared the same frustration... and the same hope.
We both wanted to build something honest... a place where people could find truth without losing heart.
This website is that place... and I’m so happy & grateful you’re here!
Brain Health Insider is a free, online medical publication dedicated to providing accessible, evidence-based information on memory, focus, and cognitive function.
However, nothing on this site should be interpreted as personal medical advice.
Although we are are retired medical doctors with more than seventy years of combined experience, we are not your doctors.
Please, always consult your own physician before making any changes to your health or treatment.
BrainHealthInsider.com, including all content and assets, is the intellectual property of Honest Health Publishing Limited, an independently owned company based in London, England.
Our mission is to make truthful, unbiased, and empathetic health information available to everyone.
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